Support desks
The same questions arrive all day. The agent answers from the list you approve, in the customer’s language, and stays quiet when someone on your team steps in.
WORK
Built for real queues
Support, knowledge, and operations only. No gray-market automation, and no agent that makes up a policy.
Knowledge
Install steps, policies, and product facts live in a text file or a PDF. The agent answers from that material and does not invent a rule. If a visitor asks for a person, the chat is handed over.
Operations
Staff can mark an order delivered, not delivered, processing, or cancelled. The agent asks them to reply yes before it changes anything. A status is read from the shop, or from the last status saved. It is never guessed. Customers do not talk to it.
HOW AN ANSWER IS MADE
The agent does not guess. It reads what you gave it, then stops.
Your material
A question list, a text file, or a PDF. If it is not in there, the agent does not invent the missing rule.
The match
A visitor can phrase the question in their own words. The agent looks for the same meaning in what you saved, then gives that answer.
The person
When the material does not cover it, the question lands in one inbox on the license. A reply goes back to that person on the website, by email, or on the channel they wrote from. If the send does not go through, it goes with their next message. Signal cannot carry one.
The license page shows what the agent did: answers taken from your material, questions handed to a person, questions that were not covered, and order tasks a staff member confirmed. It does not add a second helpdesk, and it does not charge for each answer on the plan. See the plans.
THE WAY IN
A license is how you step in.
The agent stays off until the payment is done. You pay once for the period. It does not renew.
Get a license