AI-NETBack to site

Privacy policy

Last updated 7 November 2026

Who we are

AI-NET PRO runs this website. We provide AI support and operations agents. For the personal data on this site, AI-NET PRO is the controller.

Company
AI-NET PRO
Chamber of Commerce
42057051
VAT
NL005461664B41
Place
6222 CH Maastricht, Netherlands

To ask a privacy question or use the rights below, send a message through the contact form on the home page and put “Privacy” in the subject of your note. You may write in English or Dutch.

What we collect

  • Contact. Name, email address, optional Discord ID, and the message you send. A fixed plan is not ordered from this form.
  • Payment. Name, email address, the plan, the period, the amount, and the payment reference. The card number is entered on the payment provider’s page. AI-NET does not receive or store the card number.
  • Client desk. After a purchase we store the name we agree with you, the model, the project status, a short note, and a one-time access code. When you use the code, this browser receives a login cookie so you can return without using the code again.
  • Live chat. Name, email address, and the messages you type. They are delivered to our private Discord channel so we can reply in the chat or by email if a message is missed. A question that the saved answers do not cover is sent to xAI only to write that reply. The license code and the card number are not included. The chat cookie remembers this browser for up to 7 days so the conversation stays yours.
  • Agent panel. Name, email, the agent you chose, the platforms it should work on, the connection details for those platforms, the languages, a short description of the job, and the FAQ you upload. A panel code and cookie let you return for 30 days. The license owner can add up to three team members. We then store that person's name and email, and a separate sign-in, so they can edit the same license. They do not receive the license code. We use this to set the bot up without another briefing. If you enable AI-NET Fluent, the question and the material saved on that license are sent to xAI only so the reply can be written. With saved answers first, that happens when the saved material does not cover the question. With Fluent on every question, the other questions are sent too. A greeting is not sent. AI-NET does not use that material to train a model. The license code and the card number are not included.
  • Technical data. Our host and Cloudflare process the IP address, browser type, and the page requested, so the site can be delivered and abuse can be limited. If you agree, Google also receives the page address so an introduction can be matched to a license. Skipping it turns that off.

Why we use it

  • To take payment for a plan and email the license. The payment is a step you take before the agent is set up.
  • To run the client desk and the agent panel, including the FAQ and connection details you save there.
  • To reply to live chat, in the chat or by email if a message is missed.
  • To see whether an introduction led to a license, only if you agree.

We do not sell personal data. We do not use personal data, chat messages, uploaded text, or sample questions to train or improve an AI model. Text you save for a license is used only to answer on that license.

Who receives it

  • Payment provider. If you pay on the site, the provider connected to checkout processes the payment, including the card details, so the charge can be completed and disputes can be handled. AI-NET receives the result, not the card number.
  • Discord. Contact and support messages are delivered to AI-NET’s private Discord channel so we can reply. Discord processes that content as our service provider.
  • xAI. When the website chat or AI-NET Fluent needs a reply, the question and the relevant saved material are sent to xAI only to write that reply. xAI is not given the license code or the card number, and the material is not used by AI-NET to train a model.
  • Cloudflare. The site is reached through Cloudflare, which processes connection data to provide the network, HTTPS, and abuse protection.
  • Google Ads. If you agree, Google Ireland processes the visit so AI-NET can tell which introduction led to a license. The measurement ID is AW-18563003813. The card number and the license code are not included. Google Fonts is separate: pages load the typefaces Space Grotesk and IBM Plex Sans from Google, so the browser contacts Google when it loads a page.

These providers may process data outside the European Economic Area. Where they do, they rely on their own transfer safeguards, such as standard contractual clauses. We do not pass your inquiry to other customers.

How long we keep it

  • Contact messages stay in our Discord channel until the conversation is finished and then deleted, or sooner if you ask.
  • Payment records are kept for as long as Dutch bookkeeping law requires. The card number is not part of those records.
  • Live-chat messages stay for the chat, and in our Discord channel until the conversation is finished.
  • Panel records, including the FAQ and platform details, stay while the subscription is being set up or is active, then we delete them. You can ask sooner.
  • Desk records stay until the subscription ends and the follow-up period ends, then we delete them.
  • The desk and panel cookies last up to 30 days. The chat cookie lasts up to 7 days. A one-time desk code cannot be used a second time.
  • The short abuse limit is kept in server memory and is not a customer database.

Your rights

If data protection law applies to you, you can ask us to give you a copy of your data, correct it, delete it, restrict it, or provide it in a portable form. You can also object to use based on legitimate interest. To do this, use the contact form. We may need to confirm that the request comes from you.

You can lodge a complaint with the data protection authority in your country. If you are in the Netherlands, that is the Autoriteit Persoonsgegevens.

Children

This site is for businesses and adult clients. It is not directed at children under 16.

Changes

If this policy changes, the date at the top of the page will change. The current version is always the one published here.