PLATFORMS
Where an agent can run
The list is the same on every plan. Support Desk turns on one channel. Knowledge Assistant, Ticket Triage, and Operation Assistant turn on two. Each channel still links to one place.
Discord
A server your customers already use. A server admin links it with one command.
Email
Replies from the mailbox you connect. People write to that address as they do now.
Instagram
Answers in the messages on the account you connect.
Messenger
Answers on your Facebook page.
Microsoft Teams
Answers inside the workspace your staff already uses.
Slack
Answers in the workspace you link. Useful when the team, not the customer, asks.
Signal
Not open yet. Signal has no connection a license can use.
Telegram
Answers in the group you link, after the AI-NET Telegram bot is connected.
Website
A chat on the site you already have, including Shopify and WordPress. You choose the name, picture, shape, color, and corner.
WhatsApp
Answers on a WhatsApp Business number. A normal WhatsApp account cannot be used.
ONE LICENSE
The customer should not have to learn a new place. The agent comes to the one they already use.
You choose
Turn on Discord, a website, email, or any other place in the list. Leave the rest off.
Two channels on the higher plans
Support Desk includes one channel. Knowledge Assistant, Ticket Triage, and Operation Assistant include two. Each channel still links to one place, such as one site or one inbox.
The shop stays yours
Shopify, WordPress, and WooCommerce count as a website. The agent answers questions. It does not take orders or replace checkout.
THE WAY IN
A license is how you step in.
The agent stays off until the payment is done. You pay once for the period. It does not renew.
Get a license